Friction Map
A one-page view of where a process loses time, creates errors or depends on unnecessary manual effort.
Current stepManual data entry
FrictionRepeated twice
ImpactTime + errors
Better waySingle source
PriorityHIGH
WORKING TEMPLATES · SAMPLE DELIVERABLES
Don't just read about the work. See it.
These are example artifacts showing how a messy business problem can become a clear, usable system. They are deliberately practical: something a real team could understand, edit and use.
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Try the four small workflow demonstrations before you contact me.
Try the work →AI Opportunity Map
A practical filter for deciding where AI is useful and where human judgment should remain central.
TaskSummarize enquiries
AI fitHIGH
Human reviewYES
RiskLOW–MEDIUM
Next stepPilot
Simple SOP Builder
Turn repeated knowledge into a clear operating procedure that another person can actually follow.
PurposeWhat this achieves
TriggerWhen to start
Steps1 → 2 → 3 → 4
ExceptionWhen to escalate
OwnerNamed person
Customer Journey Fix
Find the moments where customers wait, repeat themselves or lose confidence — then redesign the handoff.
EntryEnquiry
Wait pointResponse delay
RiskCustomer leaves
FixFollow-up trigger
MeasureResponse time
Workflow Blueprint
Translate a messy operation into people, inputs, actions, decisions, outputs and ownership.
InputRequest received
OwnerOperations
DecisionApprove / route
OutputCompleted task
MeasureCycle time
Weekly Control Board
A simple operating rhythm for seeing priorities, blockers, ownership and next actions without chasing everyone.
Priority3 key outcomes
BlockedOwner + reason
CustomerUrgent follow-up
MetricWeekly number
NextAction + owner
IMPORTANT
These are demonstrations, not fake client results.
They show the kind of thinking and deliverables this work can produce. Real client case studies will be added only when there is real work and real evidence behind them.